💬 Frequently Asked Questions

If you don’t find the answer to your question here, feel free to email us at info@kanscloset.com. Please allow 1–3 business days for a response.

📦 SHIPPING + ORDER INFO

Q: What are your shipping options within the United States?
A: We ship all orders from Louisiana via USPS. Standard Shipping is free on orders over $75 & Priority shipping is free on all order over $150. For all other orders, shipping is calculated at checkout based on your location and selected method.

Q: When will my order ship?
A: Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you’ll receive tracking info via email or text depending on what you entered at checkout.

Q: How do I track my order?
A: As soon as your package ships, you’ll receive a tracking number by email or text. Can’t find it? Check your spam folder first, then reach out to us if needed.

Q: Why did my order arrive in multiple packages?
A: If you placed two separate orders, they may be processed and shipped separately. If you'd like to combine orders, email us within 2 hours of placing them, and we’ll do our best! Otherwise, they may ship individually, and you’ll receive tracking for each.

Q: My order hasn’t been delivered. What should I do?
A: First, contact your local USPS with your tracking number. If they’re unable to assist, email us at info@kanscloset.comand we’ll do everything we can to help.

Q: How do I know if my order was placed?
A: Once your order is complete, you’ll receive a confirmation email and be taken to an order confirmation page. If you don’t see the email, check your spam folder or contact us.

Q: I just placed my order — can I change or cancel it?
A: Email us at info@kanscloset.com within 2 hours of placing your order. We’ll try our best to accommodate changes, but we can’t guarantee that your item will still be available or unprocessed.

🔁 RETURNS + EXCHANGES

Q: How do I process a return or exchange?
A: To start a return, log into your account here and follow the prompts. If you need help, email us and we’ll be happy to assist.

Q: How long do I have to return an item?
A: Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Final sale items cannot be returned.

Q: I received a damaged item. What do I do?
A: Oh no — we’re so sorry! Please email us right away at info@kanscloset.com with a photo of the damage. We’ll send you a prepaid return label if eligible. (Note: We are not responsible for damage caused by washing or wearing.)

Q: What is considered final sale?
A: All bodysuits, clearance items, and anything marked “Final Sale” cannot be returned or exchanged. Gift cards and promotional giveaways are also non-returnable.

Please Note:

• Shipping charges are non-refundable if your order has already shipped.

💸 COUPONS + PROMOS

Q: My coupon code isn’t working. Help!
A: Make sure the code hasn’t expired and that it applies to your order. Coupon codes cannot be combined with other promotions or sitewide sales unless otherwise stated. Still having issues? Reach out and we’ll take a look.

💡 Tips

Q: I left a tip at checkout. Is it refundable?
A: Tips are completely optional and go directly toward supporting our small business and packing team. Because they’re voluntary, tips are non-refundable — but so appreciated!