Return Policy

At Kan’s Closet, we strive to ensure that you love every item you receive. However, if you are not completely satisfied with your purchase, we’re here to help.

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Return Window

We offer a 14-day return policy. This means you have 14 days from the date of delivery to request a return.

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Eligibility for Returns

To be eligible for a return, the item must be:

• In the same condition it was received

• Unworn, unused, with all original tags attached

• Packaged in its original form

Returns must be requested by logging into your account.
👉 Click here to begin your return.

If your return is approved, we will issue a prepaid return label along with detailed return instructions. Please note that items returned without prior authorization will not be accepted.

For any questions, you may contact us at info@kanscloset.com.

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Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@kanscloset.com with a photo and a description of the issue so that we may resolve it promptly.

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Non-Returnable Items

The following items are not eligible for return:

• Bodysuits

• Promotional giveaways or gift items

• Items marked as “Final Sale”

• Gift cards

If you are unsure whether an item qualifies, please reach out to our team before initiating your return.

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Exchanges

At this time, we do not offer direct exchanges. If you wish to replace an item, we recommend initiating a return and using your store credit to place a new order.

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Refunds

Once we receive and inspect your return, you will be notified via email regarding the status of your refund. If approved, a refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your financial institution to post the refund to your account.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at info@kanscloset.com.

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Undeliverable Orders / Returned to Sender

In the event that an order is returned to us as undeliverable (due to an incorrect address, delivery refusal, or similar issue), the following will apply:

• A 15% restocking fee will be deducted from your refund

• Shipping costs are non-refundable

We strongly encourage you to double-check your shipping address before completing your purchase to avoid any delays or fees.

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By placing an order with Kan’s Closet, you agree to the terms outlined in this return policy. If you have further questions or require assistance, please reach out to us at info@kanscloset.com.

If you don’t find the answer to your question here, feel free to email us at info@kanscloset.com. Please allow 1–3 business days for a response. 

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📦 SHIPPING + ORDER INFO

Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: We currently ship via USPS. Shipping is free on orders $75 and over. All other orders will have shipping calculated at checkout based on the delivery address.

Q: HOW DO I TRACK MY ORDER?
A: Once your order is processed, you’ll receive a tracking number via email or text (depending on what you entered at checkout). Be sure to check your spam folder just in case!

Q: WHY DID MY ORDER ARRIVE IN MULTIPLE PACKAGES?
A: Great question! Some of our items are shipped directly from our warehouse, while others may be fulfilled by one of our trusted partners. If you ordered multiple items, they might arrive in separate packages — and that’s totally normal. Each item will have its own tracking number, and you’ll be notified as they ship.

Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: First, reach out to your local USPS with your tracking number. If they’re unable to assist, email us at info@kanscloset.com and we’ll help figure it out.

Q: HOW DO I KNOW IF MY ORDER WAS PLACED?
A: Once your order is completed, you'll receive a confirmation email with all the details. You’ll also be taken to an order confirmation page with your order number. If you don’t receive the email, double-check your spam folder or contact us.

Q: I’VE JUST PLACED MY ORDER. CAN I CHANGE IT?
A: Please email us ASAP at info@kanscloset.com if you need to make a change. We’ll do our best to accommodate, but we can’t guarantee the item you want to swap for will still be in stock.

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🔁 RETURNS + EXCHANGES

Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Log into your account to request a return or exchange.  Sign In

Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
A: Ugh, we’re so sorry! Please email us right away with a photo of the damage, and we’ll send you a prepaid return label. Please note: We’re not responsible for damage caused by washing or wearing.

Q: WHAT IS CONSIDERED A FINAL SALE?
A: All clearance items and Bodysuits are final sale and cannot be returned or exchanged.

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💸 COUPONS + PROMOS

Q: MY COUPON CODE ISN’T WORKING. HELP!
A: If your code isn’t working, it may have expired or be ineligible with other offers. Coupon codes can’t be combined with other promotions unless we say so. Still having issues? Email us and we’ll take a look.