Cuffed Elastic Denim Jogger Pants
📦 Shipping Policy
At Kan’s Closet, we use USPS as our primary shipping carrier. Once your payment is authorized and verified, please allow up to 72 hours (3 business days) for us to process and ship your order. Priority Shipping expedites delivery time once your order has been processed.
You'll receive an email confirmation with your tracking number as soon as your items are on the way. If you haven’t received your tracking info after 72 hours, feel free to reach out to us at info@kanscloset.com — we’re happy to help!
Heads up: Orders placed on Friday-Sunday will be processed the following Monday.
🚚 Shipping Times
Priority Shipping takes 1–3 business days and Standard shipping typically takes 3–7 business days after your order has shipped, depending on your location.
Once a package has been handed off to USPS, they are responsible for delivering your order within the estimated timeframe. If there’s a delay, we recommend contacting USPS directly for the fastest help.
📦 Combined Packages
If you placed two orders and you'd prefer to combine everything into one shipment, just reply to your confirmation email within 2 hours of ordering, and we’ll do our best to make it happen.
Still have questions? Don’t hesitate to email us at info@kanscloset.com. We’re always here to support you (and your comfy wardrobe). 💌
Return Policy
At Kan’s Closet, we strive to ensure that you love every item you receive. However, if you are not completely satisfied with your purchase, we’re here to help.
Return Window
We offer a 14-day return policy. This means you have 14 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, the item must be:
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In the same condition it was received
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Unworn, unused, with all original tags attached
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Packaged in its original form
Returns must be requested by logging into your account.
👉 Click here to begin your return.
If your return is approved, we will issue a prepaid return label along with detailed return instructions. Please note that items returned without prior authorization will not be accepted.
For any questions, you may contact us at info@kanscloset.com.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at info@kanscloset.com with a photo and a description of the issue so that we may resolve it promptly.
Non-Returnable Items
The following items are not eligible for return:
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Bodysuits
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Promotional giveaways or gift items
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Items marked as “Final Sale”
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Gift cards
If you are unsure whether an item qualifies, please reach out to our team before initiating your return.
Exchanges
At this time, we do not offer direct exchanges. If you wish to replace an item, we recommend initiating a return and using your store credit to place a new order.
Refunds
Once we receive and inspect your return, you will be notified via email regarding the status of your refund. If approved, a refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your financial institution to post the refund to your account.
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at info@kanscloset.com.
Undeliverable Orders / Returned to Sender
In the event that an order is returned to us as undeliverable (due to an incorrect address, delivery refusal, or similar issue), the following will apply:
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A 15% restocking fee will be deducted from your refund
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Shipping costs are non-refundable
We strongly encourage you to double-check your shipping address before completing your purchase to avoid any delays or fees.
By placing an order with Kan’s Closet, you agree to the terms outlined in this return policy. If you have further questions or require assistance, please reach out to us at info@kanscloset.com.
If you don’t find the answer to your question here, feel free to email us at info@kanscloset.com. Please allow 1–3 business days for a response.
📦 SHIPPING + ORDER INFO
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: We currently ship via USPS. Shipping is free on orders $75 and over. All other orders will have shipping calculated at checkout based on the delivery address.
Q: HOW DO I TRACK MY ORDER?
A: Once your order is processed, you’ll receive a tracking number via email or text (depending on what you entered at checkout). Be sure to check your spam folder just in case!
Q: WHY DID MY ORDER ARRIVE IN MULTIPLE PACKAGES?
A: If you placed two separate orders, they may ship out in different packages — especially if we start processing them at different times.Want to combine your orders? No problem! Just email us within 2 hours of placing them, and we’ll do our best to ship everything together.Otherwise, your orders may be packed separately and arrive on different days. Either way, you’ll receive tracking info for each package!
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: First, reach out to your local USPS with your tracking number. If they’re unable to assist, email us at info@kanscloset.com and we’ll help figure it out.
Q: HOW DO I KNOW IF MY ORDER WAS PLACED?
A: Once your order is completed, you'll receive a confirmation email with all the details. You’ll also be taken to an order confirmation page with your order number. If you don’t receive the email, double-check your spam folder or contact us.
Q: I’VE JUST PLACED MY ORDER. CAN I CHANGE IT?
A: Please email us ASAP at info@kanscloset.com if you need to make a change. We’ll do our best to accommodate, but we can’t guarantee the item you want to swap for will still be in stock.
🔁 RETURNS + EXCHANGES
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Log into your account to request a return. Sign In
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
A: Ugh, we’re so sorry! Please email us right away with a photo of the damage, and we’ll send you a prepaid return label. Please note: We’re not responsible for damage caused by washing or wearing.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All clearance items and Bodysuits are final sale and cannot be returned or exchanged.
💸 COUPONS + PROMOS
Q: MY COUPON CODE ISN’T WORKING. HELP!
A: If your code isn’t working, it may have expired or be ineligible with other offers. Coupon codes can’t be combined with other promotions unless we say so. Still having issues? Email us and we’ll take a look.
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